https://thefinancialbrand.com/news/banking-trends-strategies/modernize-ruthlessly-or-surrender-customer-relationship-196039?categorySlug=banking-trends-strategies&postSlug=modernize-ruthlessly-or-surrender-customer-relationship-196039&_hsenc=p2ANqtz-9egfHlWexz38ADZEs3pgnFf1MpG10TvMw75vUForrr-09BI56p-IG5iXer0tG84a3cimL5QePXREMsG47Ol6f7tqPVFw&_hsmi=407720240 The article “Modernize Ruthlessly or Surrender the Customer Relationship” by Jessica Kendall at The Financial Brand argues that banks must fuse AI, modernization, and personalization into a single operating model or risk losing the customer relationship altogether. Read through the lens of the Metro Pulse® DataWeb, the piece becomes less a generic technology survey … Continue reading The Metro Pulse Dataweb as game changer defined and explained