by Michael E. Dehn | Sep 29, 2025 | AI and bank marketing and branding, Industry news
https://thefinancialbrand.com/news/customer-experience-banking/are-banks-addicted-to-a-dead-cx-metric-its-time-to-go-beyond-the-score-192497 The Net Promoter Score (NPS) has long been considered a gold standard framework for measuring customer loyalty in...
by Michael E. Dehn | Sep 20, 2025 | AI and bank marketing and branding, Banking and finance, Banking and media considerations, Mindset motivations, SEO and marketing insights
https://www.crnrstone.com/hubfs/Smarter%20Bank%202025/Cornerstone%20Advisors%20-%20Smarter%20Bank%20Report%202025.pdf Hyperlocal banking isn’t a nostalgic callback—it’s the last redoubt of real differentiation in a commoditized, tech-flooded financial landscape. The...
by Michael E. Dehn | Sep 19, 2025 | AI and bank marketing and branding, Banking and finance, Fintech insights
https://financialit.net/news/security/account-takeover-attacks-surge-122-fintech-agentic-commerce-adoption-looms The article highlights a significant and rapidly escalating threat to bankers and the financial sector: the surge of digital fraud driven by both the rapid...
by Michael E. Dehn | Sep 18, 2025 | AI and bank marketing and branding, Banking and media considerations, Mindset motivations
https://www.thebignewsletter.com/p/on-jimmy-kimmel-its-time-to-destroy?utm_campaign=email-half-post&r=l7jd2&utm_source=substack&utm_medium=email Hyperlocal media ecosystems—like Metro Pulse—represent a bold frontier for financial institutions...
by Michael E. Dehn | Sep 18, 2025 | AI and bank marketing and branding, Banking and media considerations, SEO and marketing insights
Banks face a rising threat to reputation as AI-driven search and language models become mainstream, making preemptive strategy essential. The reviewed article exposes how reputational bias attacks are evolving—polluting AI training data to sway perceptions at machine...
by Michael E. Dehn | Sep 18, 2025 | AI and bank marketing and branding, Banking and media considerations, SEO and marketing insights
https://thefinancialbrand.com/news/digital-marketing-banking/four-ai-action-plans-to-supercharge-your-marketing-teams-impact-192153 Hyperlocal AI and Financial Institutions: The Metro Pulse Media Banking Ecosystem Financial institutions are at a crossroads. The...
